Azure Global Infrastructure Outage Affecting Referencing and Goodlord app login

Major incident Web application Referencing
2024-07-30 13:36 UTC · 18 hours, 29 minutes

Updates

Resolved

We are pleased to inform you that the disruption affecting Goodlord referencing services and the intermittent login issues with the Goodlord app have been resolved. The global infrastructure outage reported by Microsoft Azure has been addressed, and all services are now operating normally.

We appreciate your patience and understanding during this incident. If you continue to experience any issues, please contact our support team.

July 31, 2024 · 08:04 UTC
Update

Incident Update: Impact on Goodlord App Login

We have identified that the global infrastructure outage by Microsoft Azure is intermittently affecting the ability to log into the Goodlord app. Users may experience occasional login failures or delays.

July 30, 2024 · 13:44 UTC
Issue

Incident Details

We are currently experiencing a significant disruption impacting Goodlord referencing services due to a global infrastructure outage reported by Microsoft Azure. Additionally, this outage is intermittently affecting the ability to log into the Goodlord app, causing occasional login failures or delays for users.
Our engineering team is actively monitoring the situation. We understand the inconvenience this may cause and appreciate your patience as we navigate through this incident.

Customer Impact
Users of Goodlord referencing may experience:

  • Inability to access services.
  • Delayed response times.
  • Interrupted functionality.

We apologise for any inconvenience caused and assure you that restoring full service is our top priority. Thank you for your understanding and patience.

July 30, 2024 · 13:36 UTC

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